Has AX365 or Assured Capital Group Contacted You About Your Home?
If a company you didn’t approach has contacted you about your mortgage or a possible repossession, it’s natural to wonder how they found you – and to feel under pressure to make a quick decision.
Before you agree to sell, refinance, or sign anything, it’s worth understanding all of your options. Homeowners in difficult situations sometimes accept the first offer they receive, or take on expensive short-term borrowing, without realising there may be better alternatives available to them.
✔ Check what your home is really worth before you sell
✔ Compare your options, including alternatives to a quick sale or bridging loan
✔ Get independent, expert help to stop repossession and stay in control
What AX365 Property Services Does – In Their Own Words
If you’ve received an unsolicited letter from AX365 Property Services or Assured Capital Group, you’re not alone. We have been contacted by a number of homeowners who received letters from AX365 despite never having contacted them.
According to AX365’s own published FAQ, it introduces homeowners to a panel of cash buyers (it says it does not advertise your property publicly), or refers those seeking finance to its lending partners. On its fees, AX365 states:
“We levy a 2% agency fee (2% of the sale price) at the point of completion.”
AX365 also states that, once you’ve had a home visit and appraisal, it commits to completing the process within 24 hours. A 2% fee and a 24-hour turnaround can add up to a fast, costly decision – which is exactly why it’s worth getting an independent valuation and advice first.
In our view, an unsolicited approach like this is unlikely to be your only – or your best – option. Typically, investors and cash buyers want a 20% to 30% discount on a purchase AND you’re paying 2% on top of that.
If you’d like to understand the full range of choices open to you, including ways to keep your home, please contact us. We will secure the time to be able to make an informed decision.
Are You Concerned About How They Obtained Your Information?
Anyone that claims they got your details from the court should be able to explain exactly how. Companies claim they access publicly available information about court cases, for example, where the claimant is a mortgage lender and the respondent is a homeowner, and then use people-tracing tools to identify and contact the person named in the case.
It’s worth knowing that public court listings ONLY show the NAMES of the parties, but NOT their contact details. That means the contact information used to write to you usually comes from separate tracing companies, not from the court itself.
Companies that process your data this way often rely on “legitimate interests” as their legal basis for obtaining and using your personal data after identifying you through possession proceedings. As a homeowner, you’re entitled to ask any such company to explain what legitimate interests assessment it carried out, why it considers the processing necessary, and why it believes its commercial interests outweigh your privacy rights when you’re facing repossession.
Many companies operating in this space state that they are registered with the Information Commissioner’s Office (ICO) and compliant with UK data protection law and GDPR.
It’s helpful to understand what that means. ICO registration is essentially a mandatory notification and fee that organisations handling personal data must pay; it is not, on its own, a stamp confirming that any particular use of your data is lawful. So if you’re concerned about how your information was obtained, you’re entitled to ask the company directly, and, if you’re not satisfied with the answer, to raise it with the ICO.
Don’t Undersell Your Home – Know Your Options First
Don’t Undersell Your Home – Know Your Options First
Quick-sale companies often promise fast results, but is it really the best deal for you?
We’ve helped countless homeowners secure better offers and smarter solutions by giving them the full picture before they make a decision.
Before selling, let’s discuss:
- What your home is really worth
- If a sale is truly necessary
- Alternative solutions that are a better fit
Fill out the form and we’ll guide you through your best options – no obligations, just expert advice.
How We’ve Helped Other Homeowners
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I cannot recommend David Harrison highly enough. He was very professional and knowledgeable throughout the whole process. From the first phone call they were an absolute super star.
Martha Ngara
October 27, 2025Very helpful advice given my term has expired but was given very good advice about my options & time frame
Ian Dunn
September 18, 2025What A Great Gentleman Richard is, absolutely Professional for the work he does. I was googling N244 at 1am in the morning as I was potentially looking at Repossession &... read more
Ajeel Safir
September 11, 2025I was in a low / dark place 18 months ago following some difficult personal circumstances. There were too many spinning plates and struggled to regain control, and faced certain... read more
Andrew Kiely
August 13, 2025 -
Richard was very easy to talk to, it was so reassuring that there are ways to help and he put my mind at rest, looking forward to taking to... read more
David Arnold
August 6, 2025What can I say about HMS,saved me from my property being repossessed on the last minute with the honest advice from Richard very much appreciated these guys are amazing.i called... read more
Gamming Channel
July 30, 2025Exceptional Support During a Difficult Time Homeowner Management Services went above and beyond when I was facing a very stressful situation with an inconsiderate lender trying to take possession of my... read more
Mjr David
July 28, 2025Ben was very understanding and helpful..I would highly recommend this company
Martin Garvey
June 5, 2025 -
Great understanding & very helpful advice on my pending repossession order. Many thanks...
Pam Benton
May 29, 2025Having problems with a possession hearing! Richard was amazing and incredibly helpful and supportive, he even took the time to offer free advice in writing to help me on the... read more
Jonny Worthy
May 28, 2025Ben was amazing and always available at any time of the day. Helped within a few days
Adam Ahmed
May 1, 2025HMS are brilliant.I have used this company a couple of times now and they cannot do enough for you.Richard,ben and david are an incredible team so much knowledge and confidence... read more
Jc S
May 1, 2025 -
I would highly recommend Richard and the term at Homeowner Management Services. They provided invaluable support and advice when I contacted them about my mortgage coming to the end of term. My... read more
Ann Mullins
April 30, 2025We had been given a repossession hearing by the bank which was scary. This would eventually lead to eviction even though we were not behind with our payments. Richard's advice... read more
Dave Wilcock
April 24, 2025Excellent, friendly, professional advice given
Stuart Kelf
April 14, 2025I spoke with Richard today. He not only put me at ease with my situation, but provided me with the next steps for me to take to get a better... read more
Jayne Forsyth
April 14, 2025 -
Excellent advice from David, very helpful, friendly and informative. Helped us with sound advice of how to deal with upcoming eviction or repossession orders. Feel a lot less burdened now. Keep up the... read more
Sam Kamal
April 2, 2025In May 2024 Landmark had started repossession due to the mortgage term expiring. I was totally expecting my house to be repossessed but then I spoke to Richard and the... read more
paula burns
March 19, 20252nd to none service from Richard and team. Swift response with excellent advice & support. Warmest regards. Lee D.
Lee Duke
February 26, 20252nd to none service from Richard and team. Swift response with excellent advice & support. Warmest regards. Lee D.
Lee Duke
February 19, 2025 -
Homeowner Management Services care! I was facing eviction from my home and Richard gave me excellent advice. He provided a legal argument to my case and when the Judge... read more
Rosemary Ebun
February 19, 2025It's been a one year and nine months since I deal with Richard and David they are amazing they keep looking after me what ever my situation but now it's... read more
Maria Cardoso
January 19, 2025the team at HMS what can i say a massive thank you to the team they not only helped me once but twice with repossession orders we owe them... read more
dale williamson
January 19, 2025Just let Richard know,I press one star thinking u pressed all stars, unfortunately it went off and put one star up and did write in my review that it... read more
Jane Hayward
November 19, 2024
Questions Every Homeowner Is Entitled to Ask
Before responding to any unsolicited property or finance company, consider asking:
These are reasonable questions and you’re entitled to clear answers. If you’re not satisfied, you can raise a concern with the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator, at ico.org.uk.
Independent Advice Is Essential
If you’re facing repossession or financial difficulty, take independent legal and financial advice before signing any agreement or selling your property. Always:
- obtain an independent market valuation;
- make sure you understand exactly who you’re contracting with;
- understand all fees and commissions in full – including any percentage charged at completion;
- get advice from an independent solicitor before signing anything.
You’re under no obligation to accept any offer or loan. Whatever your situation, we’ll help you understand your choices first.
