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Why Choose HMS?
- Available 24/7, 7 days a week
- Free expert advice and support with no upfront fees
- We provide the most positive available solution, enabling homeowners and their families to remain safe and secure in their own homes
- Legal expertise: we are specialists in repossession law, the court process, and relevant court applications
- We have helped to prevent the repossession of thousands of homes
- We further specialise in arranging new finance and gaining homeowners time to sell their property as a last resort


The Repossession Process
Whether you have just received a letter from your mortgage lender or you are already preparing for a possession hearing, or have an imminent eviction date, our team of experts are on hand to advise and guide you through any stage of the repossession process. Find out more about each step by clicking on the links below.
The Financial Conduct Authority (FCA) regulates what steps your Lender must take before starting the repossession process and states that repossession must be a last resort. If you are dissatisfied with the administration you can complain to the Financial Ombudsman Service (FOS).
However the courts overrule both the FCA and FOS and take a much more ‘no nonsense’ approach. It will typically benefit your lender to start the court process early and get a possession order. Once awarded it is very difficult to remove and your case will always be with the court, who have neither the time or the inclination to hear your complaints or worry about what our lender was supposed to have done previously. They will quite simply base your case on the contractual law.
How to Respond to the Threat of Home Repossession
You are likely to be under threat of repossession if you’re in mortgage arrears and cannot afford to pay your monthly repayments. Whilst the repossession process is supposed to be used as a last resort, it is important to take the paperwork seriously and act as soon as possible in order to avoid repossession.

Actions You Can Take to Avoid Home Repossession
1. ) Talk to your lender
A lot of repossessions are started because of a lack of communication. Letters to your lender are often ignored, pick up the phone. If you are nervous, call us first and we can help. You may be able to change the type of mortgage you have or reduce your payments. If such a change will allow you to keep up with repayments, your lender may consider it.
2. ) Check if you are eligible for financial help
You should look into any free mortgage-rescue services that you could potentially qualify for. Equally, you should check if you are eligible to claim any kind of benefits due to your situation. Support for Mortgage Interest can take a long time to kick in, but your lender may wait. If you are eligible, you should inform your mortgage lender as they should not start any possession action in such circumstances.
3. ) Pay what you can towards mortgage arrears
You cannot simply say to your lender ‘This is all I can afford’ you will make their case against you stronger. Your position and payments need to be structured, and we can help you achieve just that. However, keeping your arrears to a minimum, no matter how small the payments, will make your situation easier to recover from in the longer term.
And remember we can guide you through all of these steps. Just call 0800 298 0571
Find out more information about the repossession process by clicking on one of the links below
How to Stop Repossession
1. Don’t take emergency finance
Other companies may have misled you into believing that a bridging loan or short-term finance is your best or even only choice. That’s not true. The temporary relief will be short-lived when you are facing repossession for a much higher sum.
2. Don’t accept a quick sale
In desperate situations, you may be tempted to accept a below-market-value “instant cash” offer on your home. Avoid quick sale companies at all costs—they profit from your misfortune. We can provide better options.
3. Get us to help
We can help you navigate through your options. We will force your lender to give you time to make a decision that suits you. Our first step is to assess affordability for you to keep the property long-term. If this is not an option, then we will ensure you speak to regulated finance professionals or have time to sell your property on the open market.
How We’ve Helped Other Homeowners

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