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How will the Coronavirus COVID-19 affect my Mortgage?2021-06-04T12:05:36+00:00

How will the Coronavirus COVID-19 affect my Mortgage?

We have received a number of calls from Homeowners who are understandably worried about being able to maintain their mortgage payments over the months ahead and have asked us to give them our understanding of the situation.

For questions about the how the coronavirus will affect your mortgage

Please see the FAQs below.

Latest News

Finalised Guidance for Repossessions

April 1st, 2021|

Finalised Guidance for RepossessionsNews just released by the Financial Conduct Authority effecting repossessions.7.1 This section applies wherever a firm [...]

Update: the FCA has updated their guidance in relation to mortgage repossessions and coronavirus COVID-19, stating that “Firms should not commence or continue repossession proceedings against customers at this time…”.

For more up-to-date information please visit the FCA website.

The Government cannot force your mortgage provider to actually help you, however, when the Government asks for forbearance, most of the banks will toe the line.
The Government has asked banks to provide 3 months’ reprieve on mortgages and for Homeowners not to be charged fees while the outbreak of the coronavirus is managed.
The Government has further reduced interest rates to 0.1% to help lower the cost of mortgages, although this may not affect all mortgages.

If you are out of work, then you are understandably going to find it difficult to maintain your mortgage. The Government has asked the major banks to allow customers a ‘payment holiday’ for 3 months which they are hoping will cover these uncertain times.

The banks that have already agreed to this include:
Halifax, Royal Bank of Scotland (RBS), NatWest, Ulster Bank, Santander


Whilst this announcement sounds like the Government is doing something about the situation regarding the coronavirus, they cannot typically force your mortgage lender to write off any funds that are due under your mortgage terms and conditions. It would require the passing of emergency laws.
Therefore it is better described as a deferment period whereby the banks and mortgage lenders have agreed that you can miss the payments, however, they will either add the missed interest to the loan, or you will be expected to catch up with your payments by increasing your future payments.

Most of the banks have agreed however NOT to charge additional interest or administration fees against accounts that miss payments during this period.

It is imperative that you contact your bank or mortgage provider and tell them about your position so they can inform you if they are going to agree to help you over the period of the coronavirus crisis.

There is not a particular rule or guideline that they all must follow, and therefore may deal with it diffidently to what you may have heard on the news or from a friend. Your future position will be a lot more secure if the payments were missed by agreement.

Make sure you record the date, time and name of the person you spoke to. You may need them to be able to trace the call at a later stage if a complaint becomes necessary.

If you already have arrears on your account and indeed a suspended possession order from the court, you may not be eligible for an agreed payment holiday from your Lender.

They have the ability to refuse. Whether they will continue to add fees to your account during this period will be up to the individual lender.

Your bank/mortgage provider may threaten to enforce the possession order; however, they are further hindered by the court process

You have to remember that Evictions are carried out by the County Court, not your mortgage provider.

Therefore if the court has the power to withdraw your eviction based on the current coronavirus outbreak. It will be worth telephoning the court and asking the, to clarify the position first.

It is worth telephoning the court in the first instance as it has proven successful already, where a Court confirmed to a client that they did not need to make an application as the eviction would not proceed due to the Bailiff having to self-isolate.
If you cannot get confirmation from the court or your lender then it is wise to make an application, providing the court is still open. This will put you in front of a Judge who is likely to be more lenient in the present climate.

Contacting your bank/mortgage lender

We have provider a list of mortgage relief contact numbers if you are concerned about your mortgage and would like to speak directly to your lender. Some lenders are now starting to introduce coronavirus helplines.

  • Accord Mortgages: 0345 1200 866
  • Barclays: 0800 022 4022
  • BM Solutions: 0345 850 5000
  • Clydesdale Bank: 0800 121 4203
  • Coventry Building Society: 0800 121 8899
  • Halifax: 0345 850 3705
  • HSBC: 03457 404 404
  • Leeds Building Society: 0113 225 7972
  • Lloyds: 0800 783 3534
  • Monmouthshire Building Society: 01633 844 370
  • Nationwide: 0800 464 30 30
  • Natwest: 0800 092 9585
  • Platform (Co-op): 01752 236 550
  • Post Office (BOI): 0800 707 6206
  • Royal Bank of Scotland (RBS): 0345 721 2600
  • Santander: 0800 01 56 382
  • Skipton Building Society: 0800 022 4022
  • TSB: 0345 835 3380
  • Ulster Bank: 0345 300 6086
  • Virgin: 0345 602 8301


Don’t lose your home


Emergency Finance

Clear Your arrears Now


Long Term Solutions

– Clear your arrears over time
– Equity Release


Time to Sell

You can have time to sell on the open market


We help save your home by stopping your eviction, helping you clear your arrears negotiating with your lender.

CALL: 0800 298 0571

What people have to say about Home Owner Management Services

I was at a total loss at what to do with my situation, having been a mortgage broker, I was convinced I had the ability to talk to my lender and negotiate however; nothing I could offer was good enough!

They explained the process to stop the eviction and when it all came together it was like a case of De Ja Vu, it went EXACTLY as they said it would. They got me enough time to save up my deposit to go and rent, and I just let the lender have the house because I had negative equity anyway.

I am now back to a comfortable state of living and have no stresses anymore. I didn’t have to borrow any money from anybody because I didn’t have to pay the mortgage while I was saving up for my rent.

The best part was having the ability to remove my belongings at my own pace, and it not being done for me! I didn’t need to arrange storage or anything. I cant begin to express how grateful I really am!

Mr L

I really had my head in the clouds as I believed I now had no where to turn. I had already made my appointment with the council to assess me for emergency housing. However my council said they could only find me a hostel to stay in. 1 call to Aggressive Lender Solutions and I no longer had a problem.

They resolved the Eviction order in a matter of days, giving me every confidence that they could achieve it, every step of the way. I don’t know where Id be if they didn’t help.

Mr B

I really can’t thank you guys enough. I was certainly headed for another breakdown, however, the sheer weight of your support saved me from despair and I am sat at home nice and  warm, in familiar surroundings thanks to you.

I can’t believe, looking back, how much time I wasted trying to convince the lender to let me stay, so many documents and offers, my only regret is honestly not phoning you sooner.

Mrs M

Thank you so much for your help. We can now keep our home for the long term. We now have to pay our Lender a monthly payment we can finally afford after a year of turmoil. The hardest thing was unpacking all the boxes we had already packed because we thought there was no hope.

Everything you did for us was so quick and professional, our home was saved before we knew it, it took some time to sink in, but they really did achieve what we thought was impossible. In less than 24 hours of phoning them the eviction order was cancelled.

With the weight off our shoulders we can concentrate on living again and earning the money we need to pay the mortgage without living in fear of the Bailiff knocking on the door with an eviction order!

Mr & Mrs J W
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