Usually at this stage Lenders will instruct a ‘Debt Counsellor’ or ‘Field Agent’ this person will meet with you and undertake an ‘income and expenditure assessment’ designed to determine what you can and cannot afford to pay. The Debt Counsellor’s report will be sent to your Lender and their their bill will be added to your mortgage account. to your mortgage account.
Often these reports are used to shore up the Lender’s case against you in future. You have every right to refuse this counsellor’s ‘service’, but you must contact your Lender directly and say so.
Alternatively, call HMS and we will guide you through the process, making sure you are not taken advantage of at any point.
If you need any further advice regarding mortgage arrears, please call us and we can discuss your options